*Arcade and Attica Railroad provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of our ticketing, patron management, marketing and fund raising services our website located at www.aarailroad.com and its subdomains ("Site") and any other services offered by Arcade and Attica Railroad in connection with the Site (any and all of the foregoing the "Services"). This Privacy Policy applies only to information that you provide to us through the Services.

OFFICE HOURS

 

MONDAY-FRIDAY

9:00 am - 3:00 pm

​SATURDAY-SUNDAY

9:00 am - 3:00 pm

ADDRESS

 

278 Main Street

Arcade, NY  14009

585-492-3100 Main Office

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Rochester NY to Arcade & Attica Railroad Depot  80 Miles about a 1 Hour 30 Min. Drive

Buffalo NY to Arcade & Attica Railroad Depot  40 Miles about a 50 Min. Drive

Niagara Falls NY to Arcade & Attica Railroad Depot  60 Miles about a 1 Hour 10 Min. Drive

Jamestown NY to Arcade & Attica Railroad Depot  60 Miles about a 1 Hour 30 Min. Drive

Hornell NY to Arcade & Attica Railroad Depot  55 Miles about a 1 Hour  Drive

Olean NY to Arcade & Attica Railroad Depot  35 Miles about a 50 Min. Drive

OUR LOCATION

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  BELOW ARE THE TRAVEL TIMES TO REACH THE RAILROAD STATION BY VEHICLE:   

© 2019 by  traintixs.com  716-948-0505

FAQ'S AND POLICIES 

 

BASIC POLICIES

All tickets sold by the seat. "One ticket fits all". Ages 1 yr - 100+. Children 1 year and younger sit free on a lap. 
Luggage, strollers, coolers, backpacks and other assorted "freight" are not permitted on the passenger coaches.

Pre-paid tickets are good for the ride on the specific date and time the reservation was made for. 

OFFICE HOURS MON.-THURS. 9AM-3PM.

 

REFUND / CANCELLATION POLICIES

Requests for Refunds will be handled on an individual basis. In most cases a replacement ticket for another ride will be issued dependent on the reason for the refund request.

All refund requests for "reservation only- limited seating events" such as MURDER MYSTERY DINNER THEATER or WINE TASTING SPECIALS must be received no later than TWO WEEKS prior to your trip. All sales will be final and no refunds will be granted after this point. For complete cancellations at any time a $10 processing fee will be retained.

Pre-paid ticket reservations for rides designated as SPECIAL EVENTS must be cancelled at least 48 hours in advance to receive a refund. After this point ALL SALES ARE FINAL and NO REFUNDS or CREDITS will be granted. 

A $10 fee is charged to refund any reservation paid by Credit Card 

No refunds will be given after the train has departed the station. 

No refunds are given for group no shows. 

We have never cancelled a scheduled train ride, however should there be the need to cancel a train ride refunds or exchanges for future rides will be gladly given.

 

DISCLAIMERS

Our Steam locomotive burns soft coal. Occasionally cinders and sooty water may spray from the smoke stack and soil clothing. The Arcade & Attica Railroad does not assume any responsibility for soiled clothing.

We reserve the right to alter schedules and substitute motive power as operating circumstances warrant.