BASIC POLICIES
- All tickets are sold by the seat. One ticket fits all, ages 2 – 100+. Children under 2 sit free on a lap.
- Luggage, strollers, coolers, backpacks, and other “freight” are not permitted on the passenger coaches.
- Pre-paid tickets are good for the ride on the specific date and time the reservation was made for.
- Office hours: Monday – Thursday, 9 a.m. -3 p.m.
REFUND/CANCELLATION POLICIES
- Requests for refunds will be handled on an individual basis. In most cases, a replacement ticket for another ride will be issued dependent on the reason for the refund request.
- All refund requests for reservation only/limited seating events such as Murder Mystery Train Ride or Wine Tasting Specials must be received no later than TWO WEEKS prior to your trip. All sales will be final and no refunds will be granted after this point. For complete cancellations at any time, a $10 processing fee will be retained.
- Pre-paid ticket reservations for rides designated as Special Events must be canceled at least 48 hours in advance to receive a refund. After this point, ALL SALES ARE FINAL and NO REFUNDS or CREDITS will be granted.
- A $10 fee is charged to refund any reservation paid by credit card.
- No refunds will be given after the train has departed the station.
- No refunds are given for group no-shows.
- We have never canceled a scheduled train ride; however, should there be the need to cancel a train ride, refunds or exchanges for future rides will be gladly given.
DISCLAIMERS
- Our steam locomotive burns soft coal. Occasionally, cinders and sooty water may spray from the smokestack and soil clothing. The Arcade & Attica Railroad does not assume any responsibility for soiled clothing.
- We reserve the right to alter schedules and substitute motive power as operating circumstances warrant.
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All trains, unless otherwise noted, depart from Arcade Station, 278 Main Street, Arcade, NY 14009 If using GPS, Navigate to 278 Main Street, Arcade, NY 14009. Do not type in Arcade and Attica Railroad, it will take you someplace else.
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Yes, our coaches are heated but please dress for weather conditions.
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Please arrive at least 30 minutes prior to departure to allow for parking and to pick up your tickets at our Arcade Station before boarding.
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You should be at the boarding area 15 minutes prior to your train’s departure. The train departs on time and will not wait.
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Yes, Our Arcade Station has a selection of t-shirts, sweatshirts, hats, toys, books, gifts, Christmas ornaments, & more.
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When purchasing tickets online, you can use Visa, Mastercard, Discover and American Express.
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The Arcade and Attica Railroad is pleased to offer $2.00 off per ticket of groups of 20 or more. To receive discount, you must secure your group by calling our office at 585-492-3100.
This discount excludes special events.
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Yes, we can provide you with a quote for a single coach or an entire train. Please call 585-492-3100 or email: [email protected].
Email us using the form on our Contact Page, providing as much information as possible about your event, and we will be happy to furnish a quote.
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Please be aware that our trains run regardless of weather. Refunds are only available if the train does not operate.
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Yes, restrooms and changing stations are available at both Arcade & Curriers Station. (No restrooms on the train)
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Our historic coaches can accommodate for wheelchair accessibility, please note we have limited seating and you must call 585-492-3100 our office to book your seats.
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No outside Food, beverage, or Alcohol is permitted unless otherwise stated.
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Yes, and when purchasing tickets please be sure purchase them all together.
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The U.S. Americans with Disabilities Act (ADA) mandates that service dogs must be permitted onboard trains. This legal protection guarantees that individuals with disabilities are provided equal access to public transportation, including rail travel.
Train staff are allowed to confirm that a dog is a service animal by asking two specific questions:
· Is the dog a service animal required because of a disability?
· What task or work has the dog been trained to perform?
It is your responsibility to ensure that your service animal remains under your control at all times. This includes using a leash, harness, and maintaining voice control.
Train personnel have the authority to request the removal of a service dog from the train if certain conditions are present. These conditions include:
· The dog is not under control.
· The dog poses a direct threat to the health or safety of others.
· The dog is not housebroken.
These guidelines are designed to balance the accessibility needs of individuals with disabilities with the safety and comfort of all passengers.
It is important to note that these regulations apply specifically to service animals. Emotional support or comfort animals do not receive the same federal protections for transportation services and are not allowed onboard trains.
Trained service animals are welcome!
Arcade and Attica Railroad
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Passengers are advised to arrive at least 30 minutes before the scheduled departure time. This allows ample time for parking and picking up tickets at the Arcade Station prior to boarding. Boarding times are specified on your ticket, so please verify them in advance to ensure you board on time.
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All trains, unless otherwise noted, depart from Arcade Station located at 278 Main Street, Arcade, NY 14009. For GPS directions, enter the address “278 Main Street, Arcade, NY 14009.” Please refrain from typing “Arcade and Attica Railroad,” as it may lead you to an incorrect location.
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The journey to Curriers Station takes approximately 40 minutes each way. There is a midway stop at Curriers Station, which lasts between 30 to 60 minutes depending on the selected train ride and whether it is part of a special event. Passengers should plan to spend approximately 2 hours and 20 minutes at the railroad for the entire experience unless otherwise noted in your booking event.
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Passenger comfort is ensured with heated train coaches. However, it is recommended that guests dress appropriately according to the weather conditions. All seats feature a reversible back, allowing passengers to change their seating direction. For more information, please refer to the quick links section at the bottom of the page.
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Buy Tickets: https://www.aarailroad.com/
Seats: https://youtu.be/eYih9IyGywE -
The following information will help you locate convenient parking near the Arcade and Attica Railroad, located at 278 Main Street, Arcade, NY 14009.
Main Parking Locations
Municipal Parking Lot: Parking is free directly across the street from the Arcade and Attica Railroad station in the Municipal Parking Lot behind the M&T Bank which you can access from Church Street.Liberty Street Lot: Parking is free located off Liberty Street, just around the corner from the A&A station.
Additional Information
You can find further details about the A&A on our website https://www.aarailroad.com/. Please let us know if you need any more assistance by calling the office at 585-492-3100.
All trains, unless otherwise noted, depart from Arcade Station, 278 Main Street, Arcade, NY 14009 If using GPS, Navigate to 278 Main Street, Arcade, NY 14009. Do not type in Arcade and Attica Railroad, it will take you someplace else.Additional Information
You can find further details about the A&A on our website https://www.aarailroad.com/. Please let us know if you need any more assistance by calling the office at 585-492-3100.
All trains, unless otherwise noted, depart from Arcade Station, 278 Main Street, Arcade, NY 14009 If using GPS, Navigate to 278 Main Street, Arcade, NY 14009. Do not type in Arcade and Attica Railroad, it will take you someplace else. -
The Arcade Station gift shop offers a variety of items, including t-shirts, sweatshirts, hats, toys, books, gifts, Christmas ornaments, and more.
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Major credit cards are accepted for purchasing tickets and items at the gift shop. Accepted cards include Visa, Mastercard, Discover, and American Express.
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Charter options are available for single coaches or entire trains. For quotes and more details, please call 585-492-3100 or email [email protected]. Alternatively, you may use the contact form on the website and provide comprehensive details about your event to receive a tailored quote.
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Refunds are only provided if the train does not operate. Please refer to the refund policy for specific details and note that trains run regardless of weather conditions.
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Restrooms are not available on the train. However, passengers may use restroom facilities located at Arcade Station (278 Main Street, Arcade, NY 14009) and at Curriers Station, which is the halfway stop on the route.
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While facilities are not generally handicapped accessible, historic coaches can accommodate a wheelchair in a designated coach using a lift. Please note that powered wheelchairs cannot be accommodated and seating is limited. To arrange accessibility accommodation, please contact the office at 585-492-3100.
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Outside food, beverages, and alcohol are not permitted on the train unless stated otherwise in specific policies.
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When purchasing tickets, please ensure that you buy all seats together in a single transaction if you wish to have assigned seating with your group.
All passenger seats are equipped with reversible backs, allowing you to change the direction you are facing during your journey for increased comfort and views.
Please note that the order in which coaches are listed during booking does not necessarily reflect the physical order of the coaches during your trip. Typically, car 309 is situated directly behind the engine, while car 307 is connected to the open-air car.
Seats cannot be reserved in the open-air car. However, passengers may be able to walk out to the open-air car during the excursion, depending on weather conditions and available space.
The railroad reserves the right to reassign seats as needed to accommodate operational requirements.
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Phone: (585) 492-3100
Email: [email protected]
Address: 278 Main Street, Arcade, NY 14009 -
Subscribe to the email: https://www.aarailroad.com/